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Refund policy

DOMESTIC ORDERS

Please email support@cloakbrand.com to notify us of the return or exchange request. We also ask that you include a photo of the label and/or tracking number (once shipped). We are happy to check stock levels for you if you’d like to check before shipping your item back!

Contact must be made within 7 days of delivery, and items must be returned within 30 days of delivery for a refund, exchange, or store credit, provided they meet our return eligibility requirements. Returns requested after 30 days are not eligible for refund.

Items must be sent back with their original packaging and packing slip included. If you do not have your packing slip, we will provide a copy via email for you to print. We cannot process your return or exchange without the packing slip. Please indicate (circle) on the packing slip which item(s) from your order you are returning or exchanging.

RETURN ELIGIBILITY

To qualify for a return, all items must be:

  • Unworn
  • Unwashed
  • Free of stains, odors, pet hair, or damage
  • In their original condition
  • Have all original tags attached

All returned merchandise is inspected before a refund or exchange is approved. Items that do not meet these requirements may be refused and returned to the customer.

We can only refund your item(s) or ship your new item(s) once the package arrives back to our facility (this can take 1-4 weeks depending on your location). If your package is lost before it arrives, we will still refund your item after 30 days in transit.

EXCHANGES

We offer size exchanges within 30 days for eligible items, subject to inventory availability.

Once your return has been received and approved, we'll ship your replacement item.

If your requested item is unavailable, you may choose:

  • Store Credit
  • Refund (if eligible)

Exchanges are available only for the same style in a different size or color.

Sale items marked Final Sale are not eligible for exchange.

We do not guarantee product availability. If any situation prevents us from fulfilling the exchange (i.e., product is unavailable), we will discuss options for equivalent compensation.

REFUSED RETURNS

We reserve the right to refuse returns that:

  • Show signs of wear or use
  • Are returned outside the return window
  • Have been altered or damaged after delivery
  • Appear fraudulent or abusive

Repeated excessive return activity may result in future returns being declined.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact our Customer Support team within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging

We'll work quickly to make it right!

RETURN/EXCHANGE FEES

There is a $5 restocking fee for all returns and exchanges (per package, not per item). If you return your item(s), you will be refunded the cost of your item(s) - minus the original shipping and restocking fee.

The restocking fees do not apply if your order arrived to you damaged or with the incorrect items.

INTERNATIONAL RETURNS

At this time, we are unable to accept returns from outside of the United States. Please read all product information and sizing charts before ordering.

If your order arrived damaged or defective, please reach out to support@cloakbrand.com, and we will promptly do what we can to make the situation right!