FAQ

DOMESTIC ORDERS

Please email support@cloakbrand.com to notify us of the return or exchange request. We also ask that you include a photo of the label and/or tracking number (once shipped). We are happy to check stock levels for you if you’d like to check before shipping your item back!

Contact must be made within 7 days of delivery, and items must be returned within 30 days of delivery for a refund, exchange, or store credit, provided they meet our return eligibility requirements. Returns requested after 30 days are not eligible for refund.

Items must be sent back with their original packaging and packing slip included. If you do not have your packing slip, we will provide a copy via email for you to print. We cannot process your return or exchange without the packing slip. Please indicate (circle) on the packing slip which item(s) from your order you are returning or exchanging.

RETURN ELIGIBILITY

To qualify for a return, all items must be:

• Unworn
• Unwashed
• Free of stains, odors, pet hair, or damage
• In their original condition
• Have all original tags attached

All returned merchandise is inspected before a refund or exchange is approved. Items that do not meet these requirements may be refused and returned to the customer.

We can only refund your item(s) or ship your new item(s) once the package arrives back to our facility (this can take 1-4 weeks depending on your location). If your package is lost before it arrives, we will still refund your item after 30 days in transit.

EXCHANGES

We offer size exchanges within 30 days for eligible items, subject to inventory availability.

Once your return has been received and approved, we'll ship your replacement item.

If your requested item is unavailable, you may choose:

• Store Credit
• Refund (if eligible)

Exchanges are available only for the same style in a different size or color.

Sale items marked Final Sale are not eligible for exchange.

We do not guarantee product availability. If any situation prevents us from fulfilling the exchange (i.e., product is unavailable), we will discuss options for equivalent compensation.

REFUSED RETURNS

We reserve the right to refuse returns that:

• Show signs of wear or use
• Are returned outside the return window
• Have been altered or damaged after delivery
• Appear fraudulent or abusive

Repeated excessive return activity may result in future returns being declined.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact our Customer Support team within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging

We'll work quickly to make it right!

RETURN/EXCHANGE FEES

There is a $5 restocking fee for all returns and exchanges (per package, not per item). If you return your item(s), you will be refunded the cost of your item(s) - minus the original shipping and restocking fee.

The restocking fees do not apply if your order arrived to you damaged or with the incorrect items.

INTERNATIONAL RETURNS

At this time, we are unable to accept returns from outside of the United States. Please read all product information and sizing charts before ordering.

If your order arrived damaged or defective, please reach out to support@cloakbrand.com, and we will promptly do what we can to make the situation right!

Orders shipping to destinations outside the United States may incur import fees and duties and/or taxes that are not reflected in our prices. We do not cover any international duties or taxes.

Please email support@cloakbrand.com to see what options may be available to you. If the order has already been sent to the courier, we are not able to intervene.

IMMEDIATELY after purchase, please email support@cloakbrand.com to see what options may be available to you. There are no returns or exchanges permitted.

If you did not include an email address, or entered it incorrectly, you will not receive any communication from your order. Email us at support@cloakbrand.com with your order number, full name, email address, and we will send you that information.

• Give the courier service up to one week for delivery after marking your package delivered.
• Ask your neighbors, Couriers are human and will misdeliver to the wrong address. Don’t forget to check around shrubs or in the mailbox!
• Contact your local post office and see if they are holding your package.

yup, they're on the tag :]

We get it: finding the right size isn't easy. 
Numbers are confusing, math is hard, and sizing can change from item to item. 
Let us guide you through the entire process step by step in this handy visual guide. 

No time for a three-minute video? Here's the TLDR:

- Procure a tape measure (Cloak size guides are in inches)

- Find your measurements by wrapping the tape snug around or along the length of the part of your body you wish to measure. For most accurate results, please view the visual guide linked above

- Compare your own measurements to those found on the individual item’s size guide, located directly below the size options on the product page

- Remember that the measurements on the size guide are for the item of clothing, not your body. So use common sense to dictate what size would fit your measurements how you would like.