Support

Cloak happily accepts returns and exchanges within 30 calendar days of your order’s delivery. If the item arrives damaged or defective, we will provide you with a return label and a new order so we can provide a replacement. If you receive the wrong item/size, we will provide you with a return label and a new order so we can swap the items.

Please contact us at support@cloakbrand.com with your order number, photos and a brief description of the issue. For ease of communication, please also include your email address and full name so we may assist you promptly. Contact must be made within 30 calendar days of receiving your order for a refund or to have your order reshipped.

Please note that if we receive a returned item that is significantly more damaged upon arrival to our warehouse than it was when you received it, and it was not the fault of the carrier, you will be charged for the item.

INTERNATIONAL ORDERS

Due to high shipping costs affecting much of the world right now, we will not be accepting any returns from international orders. We will still happily provide refunds for damaged, defective, or incorrect items. Provided we have stock available, we will also do our best to send you the new item(s).

Delivery dates will be estimated at the time of your order but please note, delivery time frames are estimates only.

All orders ship from Los Angeles and usually take 3-5 business days to leave our warehouse. Once your order is processed, you will receive an email with tracking information which will begin to update once the order is processed. Please note: We are unable to ship to P.O. Boxes. Please enter a physical address for shipping.

All domestic orders should arrive in 7-10 business days from the date of purchase unless otherwise noted.

All orders outside of the US should arrive in 2-3 weeks from the date of purchase unless otherwise noted. This method does not include full tracking and may incur additional fees charged by your country for imports. Orders shipping to destinations outside the United States may incur import fees and duties & taxes that are not reflected in our prices.

It is the customer’s responsibility to pay for any additional customs fee's charged by your country. If you refuse to pay the fees and the products are not returned, we will not issue a refund. If the products are returned, we will issue a refund for the products only. Shipping is non-refundable.

Orders shipping to destinations outside the United States may incur import fees and duties and/or taxes that are not reflected in our prices. We do not cover any international duties or taxes.

Please email support@cloakbrand.com to see what options may be available to you. If the order has already been sent to the courier, we are not able to intervene.

IMMEDIATELY after purchase, please email support@cloakbrand.com to see what options may be available to you. There are no returns or exchanges permitted.

• Give the courier service up to one week for delivery after marking your package delivered.
• Ask your neighbors, Couriers are human and will misdeliver to the wrong address. Don’t forget to check around shrubs or in the mailbox!
• Contact your local post office and see if they are holding your package.

If you did not include an email address, or entered it incorrectly, you will not receive any communication from your order. Email us at support@cloakbrand.com with your order number, full name, email address, and we will send you that information.