Keep in mind that weather, package volume, and customs overseas can still delay packages unexpectedly and delivery dates are estimated on when most packages arrive.
We currently offer Customer service Monday – Friday 9am to 5pm
When emailing our Customer Service Department for general contact please do the following.
We do accept exchanges
**We do not cover shipping fees for products that aren’t damaged or shipped incorrectly. **
To make an exchange please do the following:
If a product is delivered damage please do the following:
*A refund won’t be made for the damaged item unless the item can’t be replaced. *
We will accept Returns for a refund upon 30 Days of the delivery date.
**Shipping cost and taxes will not be refunded **
To make a Return please do the following:
Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse.
13465 Gregg St.
Poway, CA 92064
DOMESTIC (within the US) orders usually take 3-5 business days from shipment date to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible. Orders usually take 1- 2 business days to be processed and shipped. We currently offer UPS and USPS as a shipping provider.
Economy: Usually arrives within 10-14 business days.
Standard: Usually arrives within 3-7 business days.
Two-Day: Usually arrives within 2 business days.
One-Day: Usually arrives within 1 business day.
Economy: Usually arrives within 2 to 3 weeks. This method does not include full tracking and may incur additional fees charged by your country for imports.
Expedited: UPS iParcel – Usually arrived within 6 to 10 days. Includes tracking. Taxes and Duties are paid with this method. You will need to provide your TAX ID to iParcel who will email you for this information.
All delivery time frames are estimates only. There are no guaranteed delivery dates however, if your order does not arrive after 30 days, let us know.
We are not responsible for any additional customs fee's charged by your country or UPS. If you refuse to pay the fees and the products are not returned, we will not issue a refund. If the products are returned, we will issue a refund for the products only. Shipping is non-refundable.
Claims for lost packages must be brought to our attention within 90 days.
Declined Orders: FAQ
Q: Why is my order being declined?
A: Credit card charge attempts are normally declined due to a mismatch of billing information. If the billing information you entered does not match up exactly with the information on file with your card issuing bank, the transaction may be declined. Please double check the full name and full address on file with your card issuer, and make sure the same correct information is entered into the billing fields when placing an order.
If the billing information is correct, then please double check that the card number, expiration date and security code are all being entered correctly as well.
After making sure all information being submitted is correct, then we recommend contacting the issuing bank for your card, and inquiring with them what the issue may be.
Q: My order attempt was declined, but why do I see multiple charges on my online statement?
A: When order attempts are made and then declined, this means no transactions were processed for the credit card, and no funds were processed for these transactions.
Certain banks and credit card companies place holds on user’s cards for order attempts, even if no actual transaction takes place. It appears your bank could be applying this method.
Transaction holds on credit cards usually pass within 24 – 48 hrs, but that depends on the policies of the issuing bank, and this process is entirely out of our hands. We do not have the ability to influence when how and when credit card holds are implemented, as that is solely up to the issuing banks.
If there is a hold enforced by your bank, it should clear here shortly. Any further questions regarding the hold process should be directed to your issuing bank.
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